Terms & Conditions

By placing an order with Pink Tulip Flowers you agree to the following terms.

Orders:
Please check all order details carefully, especially the recipient’s name, address and phone number. We aren’t responsible for failed deliveries caused by incorrect details.

Flower substitutions:
Flowers are seasonal and natural products. Each arrangement is handmade, so it may look a little different from the photos. If a particular flower isn’t available, we’ll substitute one of equal or greater value in a similar style and colour.

Delivery:
We deliver to southern Adelaide including McLaren Vale and surrounding Fleurieu areas. Same-day delivery is available for orders placed before 2pm 7 days a week. If no one is home, we’ll leave the flowers in a safe, shaded place or contact the recipient to rearrange delivery. Redelivery fees may apply.

Pricing and payment:
All prices are in Australian dollars and include GST. Payment is required at the time of ordering.

Weddings and events:
Wedding and event bookings are covered by the separate terms in your quote.

Refunds & Returns:
Because flowers are perishable, we can’t offer refunds or exchanges for change of mind.

If you’re unhappy with your order, please contact us within 24 hours of delivery with a photo. We’ll work with you to make it right with a replacement, credit or refund where appropriate.
Cancellations made at least 24 hours before delivery will be refunded in full. Orders that have already been made or sent out can’t be cancelled.
Nothing in these terms limits your rights under the Australian Consumer Law. If a product has a major problem, you are entitled to a refund or replacement.

Contact us:
Pink Tulip Flowers, 122 Main Road, McLaren Vale SA
Email: hello@pinktulip.com.au | Phone: +61 437 120 877

Last updated: November 2026